Refund policy

Return & Refund Policy

Company: Hollywalk
Store: Hollywalk
Email: info@hollywalk-sneakers.com
Last updated: December 2025

Return Window

We accept returns within 30 days from the delivery date.

To qualify for a return, items must:

• Be in new, unused condition
• Include all original packaging, tags, and accessories
• Be free of stains, odors, or customer-caused damage

Items labeled as final sale are not eligible for return or exchange.

Return Shipping

• For orders delivered within the United States, Hollywalk provides free return shipping.
• International return shipping costs are the responsibility of the customer.

Refunds

After we receive and inspect your returned item, you will receive an email notifying you whether your refund has been approved.

If approved:

• Your refund will be issued to the original payment method
• Processing time may vary depending on your bank or card provider

We do not charge restocking fees on approved returns.

Exchanges

Exchanges for a different size or color of the same product are available within the 30-day return window.

• Exchanges for U.S. orders include free return shipping.
• Exchanges are subject to product availability.

Non-Eligible Items

The following cannot be returned or exchanged:

• Items marked as final sale
• Items showing signs of wear, misuse, or intentional damage
• Items missing original packaging, tags, or accessories

Damaged or Defective Items

If you receive a damaged, incomplete, or defective product, please contact us within 7 days of delivery.

You may be asked to provide photos or videos to speed up the assessment.

Once confirmed, we will:

• Send a replacement at no cost, or
• Issue a full refund

The choice is yours.

Order Cancellations

Orders may be cancelled only before shipping.

After an order has been dispatched, it must follow the standard return process once delivered.

How to Start a Return or Exchange

Please email our customer support team with:

• Full name
• Order number
• Item(s) you want to return or exchange
• Reason for the request

Email: info@hollywalk-sneakers.com

Once approved, we will provide:

• The return label
• Packaging instructions
• Step-by-step guidance

Compliance & Customer Protection

Hollywalk operates under U.S. consumer protection regulations and major payment-provider policies.
Our mission is to provide a transparent, secure, and trustworthy experience for all customers.